Because of their incompetent logistics company, I am now short two dining chairs. Additionally, the Rove concierge has informed me that my claim will be delayed until the logistics company provides photographic evidence of the damage. Customers aren’t a priority for this business. Customers are punished for their own actions, which they consider to be acceptable. I would have given this company four or five stars if it weren’t for their poor handling of logistics.
“I tried calling the 1800 number displayed by Rove, but was told it was disconnected. More than a week has passed and I still haven’t received the swatches I requested, and despite repeated attempts to contact customer service via email, I’ve heard nothing back. Potential customers from all over the world are probably wondering why they should even bother buying inine from ROVE if the company can’t even get the basics of business right. Q&A, follow-through, and ethical conduct. More attention to customers is needed when they buy furniture online because there is nowhere to purchase it in Australia. Get your act together and start responding to email.”
“The Asha rug was a purchase of mine. The rug is in dreadful shape. Take careful notes! It set me back a grand, and they don’t take returns. (the final price of a rug at $1,000?) Despite continuing to pay for a membership, I was not satisfied with the product and had to contact customer service, which did not help. There’s no way I could ever suggest this shop to anyone.”