Just Eat Refund Trick: Customers ordering takeaway in Fallowfield have been complaining that their meals were never delivered and demanding refunds, despite the fact that delivery drivers were snapping pictures of the food on the doorsteps, according to a restaurant owner.
In order to prevent other individuals from attempting the scam, the guy has requested to stay anonymous in order to prevent more people from doing so. He wants people to realise the effect it is having on local companies at a time when they are already under tremendous pressure.
“We go through a number of inspections to determine what happened to the order after it left the restaurant,” they said in their statement.
Among other things, we look at whether the rider was in the area of the client’s location, or if the rider spoke with the customer to let them know they had arrived.”
Like stated in the site’s restaurant FAQs, “On occasion, as with many other companies, we encounter ‘bad actors’ who utilise our platform for fraudulent or abusive purposes.” We’re always refining our systems to better identify this kind of behaviour for the benefit of our partners.
The Fallowfield company owner won’t know whether or not he has received a refund until he receives his monthly bills from Deliveroo in the mail.
He claims that when customers order straight from him, he does not have any problems, which leads him to assume that people feel they are ‘cheating’ Deliveroo by doing so.
The moment the restaurant phones, he explains, “they immediately hang up the phone.”
“They seem to believe that their activities are not hurting an independent restaurant, but rather that they are affecting Deliveroo.”
Every single one of them gets quiet and hangs up when they receive a phone call from the restaurant because we want to investigate and make sure their meal is delivered to them.”
“People who believe that ordering takeout and without paying for it is an option are mostly incorrect.
“It really bothers me because I can see that as soon as I call the culinary staff, they begin to get very concerned. “
Our refund claims are handled by a specialised team of agents who are equipped with a decision-making technology that can identify potentially detrimental behaviour. We want to keep re-offenders off the streets, and we’ve used SMS verification to help us do so.”
He claims that the problem has grown much more prevalent in the past year, and that it seems to be originating within the student body.
He states that as a consequence of false claims, he has put in place a mechanism to avoid fraudulent claims, but that the company is nevertheless burdened with a mountain of administrative work.
His drivers communicate their route, take photographs of the front door, and ask clients to authenticate their identity before delivering the meal to the customer.
It is critical to have documentation like this since Deliveroo has agents devoted to settling refund disputes between customers and restaurants.
After contacting Deliveroo for comment, they stated that customers who claim a refund on a high percentage of orders are flagged in their system, that they thoroughly investigate all refund requests before awarding them, and that they have the ability to block specific addresses who are repeat offenders.
His knowledge of the technique being presented as a “hack” and a means to “cheat Deliveroo” comes from his previous student status in the region.
People who fraudulently claim that their order has been lost or damaged, according to him, should be aware of the negative effect the scam has on small companies like his, such as his.