Skip to content

eventim reviews

eventim reviews. WARNING: Eventim is likely to be run by a single person or a small group of people who handle both ticket sales and customer service. There was a concert by Rammstein that I wanted to see, so I bought tickets three years in advance. Since the two cancellations we’ve had, a lot of life has transpired, and I’ve since moved. Without verifying my new address with Eventim, they dispatched the concert tickets to my old one. Thankfully, I only had to move a few blocks away, and the new tenants were kind enough to keep my mail and let me in when I knocked.

eventim reviews
eventim reviews

First, Eventim must send the tickets via recorded delivery to ensure they arrive safely. In addition, they’ll send you a reminder email when tickets go on sale, as stated in the terms and conditions. Unfortunately, the letter was delivered to my previous address without my knowledge or signature. It wasn’t sent recorded; it was probably left in the common area. To add insult to injury, I emailed Eventim multiple times but never received a response.

I called the customer service number the day before the show, but they were closed (following their 24-h rule as per Eventim T&Cs). It’s necessary to call back every 5 minutes and 25 seconds because the line disconnects automatically. The eight times I persisted, I failed each time. I get that the company had to lay off workers to meet payroll, and I can imagine that the remaining customer service reps are swamped with sick and curious customers trying to cancel their services. Maybe you’re curious as to where your tickets have been sent. Any way you slice it, this is unacceptable service that you should try to avoid.

When we got to Newcastle’s City Hall early to see Lost in Music, I asked security what time the show began, and they told me 8:50. Because of the misinformation, we arrived too late to see the first half of the show. The event itself began at 7:30 pm. I’ve sent an email to the city hall and Eventim. There was no reaction from anyone else, either. Horrible, inexcusable service to the customer.

eventim reviews
eventim reviews