Specifically, I have been communicating with Kaitlin Booe, a customer support representative at the Stuart, Florida, location. Since September 2022, I have been receiving an overwhelming number of fixtures that I did not order. Kaitlin has stopped responding to emails since she spent two months trying to get the order right and gave up. They don’t seem to be able to check the customer’s bank records or sales order ticket to make sure they’re sending the correct item.
I needed 8 new ceiling fans to complete my home improvement project. They were incredibly responsive over the phone and online chat, and they assisted us in every way possible: from selecting the appropriate fan rods and remote controls to actually making the fan selections. They were accommodating when I needed to return an unused remote control. I also think I got a great deal on the fans. They come with my highest recommendation!
The company is terrible! Not interested in putting them to any use. I placed an order back in June, and it is now mid-November, and I still haven’t received my things or heard back from the company, despite repeated, frantic attempts.
Lighting was ordered on 7/22. There has been absolutely NO information from Capitol regarding the continual postponement of the deadline for processing back orders. The new shipping date is September 26. As a customer service representative, I know firsthand how important it is to listen to and respond to a client. They’re completely incapable of communicating with others. I won’t be using them again for any future purchases.
Definitely the worst time I’ve ever had while ordering something online and interacting with a company’s customer care. The company’s website exaggerates shipping times, its supply chain management is terrible, it keeps customers in the dark about the status of their purchases, and its customer support representatives are similarly in the dark about customers’ orders.